Contact information

Contact Us

Have a question about a specific timepiece or a piece of jewelry? We are here to help. Whether you need more details about a product or have a question about your delivery, our team in Germany is ready to assist you.

How to Reach Us

  • Email: info@lavalore.com (We aim to respond to all inquiries within 24 hours).

  • Address: Lavalore

    Germany

Frequently Asked Questions

Where do you ship? We ship exclusively to Germany and all other countries within the European Union.

What are the shipping costs? Shipping is €3.99 for Germany and €5.99 for the rest of Europe. Orders over €50.00 ship for FREE.

How long does delivery take? Most orders arrive within 1–3 business days in Germany and 3–7 business days within the EU.

What is your return policy? We offer a 30-day return window. Please note that customers are responsible for the return shipping costs.

Send us a Message

Please use the form below to send us a message directly. Please include your Order Number if you are contacting us regarding an existing purchase.