Privacy policy

Privacy Policy

Lavalore operates this shop and website, including all related information, content, functions, tools, products, and services, to provide you as a customer with an individual shopping experience (the "Services"). Lavalore is based on Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our general terms and conditions and this Privacy Policy, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

1. What Personal Data Do We Collect or Process?

Depending on how you interact with the Services, we may collect or process the following categories:

  • Contact details: Name, postal address, billing address, shipping address, telephone number, and email address (info@lavalore.com).

  • Financial data: Credit, debit card, and financial account numbers, payment card information, transaction details, and payment confirmations.

  • Account information: Username, password, security questions, configurations, and settings.

  • Transaction information: Items you view, add to the cart, wish lists, purchases, returns, or exchanges.

  • Communication: Information you provide when sending an inquiry to customer support.

  • Device & Usage information: IP address, browser type, device identifiers, and how you interact with our website via cookies.

2. Sources of Personal Data

We collect personal data:

  • Directly from you: When you create an account, make a purchase, or contact us.

  • Automatically: Via cookies and similar technologies when you visit our website.

  • From service providers: Including Shopify and our shipping partners.

3. How Do We Use Your Personal Data?

  • Provision of Services: To fulfill our contract, process payments, and execute orders/returns from our warehouse in Germany.

  • Marketing: To send marketing communications via email and display personalized online ads.

  • Security: To authenticate accounts and detect fraudulent or malicious activities.

  • Legal reasons: To comply with applicable laws or respond to lawful process.

4. How Do We Disclose Personal Data?

We may disclose your personal data to:

  • Shopify: Our hosting and shop platform provider.

  • Fulfillment & Shipping: Transport providers (including DHL, Deutsche Post, DPD, GLS, and Austrian Post).

  • Payment Processors: Including PayPal, Klarna, Apple Pay, Google Pay, and credit card institutions.

  • Marketing Partners: For personalized advertising.

5. Relationship with Shopify

Our Services are hosted by Shopify. Data you submit will be shared with Shopify and may be processed in countries outside of your residence. For more information, please see the Shopify Consumer Privacy Policy.

6. Security and Retention

We implement security measures to protect your data. We retain personal data for as long as necessary to manage your account or comply with legal obligations (such as the 10-year retention period for tax records in Germany).

7. Your Rights (EU/Germany)

Under the GDPR, you have the following rights:

  • Access, Erasure, and Rectification: View, delete, or correct your data.

  • Data Portability: Receive a copy of your data in a machine-readable format.

  • Object/Withdraw Consent: Stop processing for marketing or revoke cookie consent.

8. Complaints

If you have complaints, please contact us via the details below. You also have the right to lodge a complaint with the responsible data protection authority in Germany.

Contact Information

Lavalore

Germany

Email: info@lavalore.com