Terms of service

Here is the updated Terms of Service for Lavalore, fully rebranded and formatted for clarity.

Terms of Service

1. Overview

This website is operated by Lavalore. Throughout the site, the terms “we”, “us” and “our” refer to Lavalore. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

 

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. Products and Pricing

We specialize in watches and jewelry. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

4. Shipping and Delivery

  • Warehouse Location: All items are stocked and shipped from our warehouse in Leipzig, Germany.

  • Shipping Territory: We currently ship exclusively to addresses within Germany and Europe.

  • Delivery Times: Delivery times are estimates and start from the date of shipping. We are not responsible for delays caused by the customs department in the destination country.

5. Payment Methods

We accept various secure payment methods, including:

  • Credit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay / Google Pay

  • Klarna (Invoice, Slice It, and Pay Now)

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6. Returns and Refunds (30-Day Policy)

Our return policy is valid for 30 days from the date of delivery.

  • Return Shipping: The customer is responsible for paying the shipping costs for returning the item.

  • Condition: Items must be returned in their original condition, unworn, and in the original packaging.

  • Refunds: Please refer to our separate Refund and Return Policy page for full details.

7. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you via the email or billing address/phone number provided at the time the order was made.

8. Third-Party Tools and Links

We may provide access to third-party tools (such as payment processors) which we neither monitor nor have control over. We are not liable for any harm or damages related to the purchase or use of goods, services, or content made in connection with any third-party websites.

9. Errors, Inaccuracies, and Omissions

We reserve the right to correct any typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, and availability, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

10. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Germany. The court of jurisdiction is Leipzig, Germany.

11. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.

12. Contact Information

Questions about the Terms of Service should be sent to us at:

Lavalore Arno-Nitsche-Straße

04277 Leipzig

Germany

Email: info@lavalore.com