Shipping policy

Here is the updated Shipping Policy for Lavalore, updated with your brand name and contact information.

Shipping Policy

Thank you for choosing Lavalore. We are committed to delivering your watches and jewelry safely and efficiently. This policy outlines our shipping procedures, costs, and delivery areas.

1. Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.

2. Shipping Locations & Restrictions

We ship exclusively to:

  • Germany

  • European Union (EU) Countries

Please Note: We do not ship to countries outside of the European Union at this time. All orders are dispatched directly from our stock warehouse in Leipzig, Germany.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Our fixed rates are as follows:

Destination Delivery Time (Est.) Shipping Cost
Germany 1-3 Business Days €3.99
Europe (EU Countries) 3-7 Business Days €5.99
Orders over €40.00 Varies by Region FREE

Free shipping is automatically applied at checkout for all orders with a total value of €40.00 or more.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. We use reliable carriers such as DHL and Deutsche Post to ensure your jewelry reaches you safely with proof of delivery.

5. Customs, Duties, and Taxes

As we only ship within the European Union, there are no customs duties or import taxes for orders delivered within the EU. All prices shown on our website include applicable German VAT.

6. Damages and Lost Packages

Lavalore is liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at info@lavalore.com within 48 hours. Please save all packaging materials and the damaged goods, and provide photos of the damage so we can process a replacement or refund immediately.

7. Incorrect Shipping Addresses

We are not responsible for orders that are not delivered due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your address details before finalizing your purchase.

Contact Information

Lavalore Arno-Nitsche-Straße 

04277 Leipzig, Germany

Email: info@lavalore.com